We connect Zoho, or your own system, to the channels you already use.
Your customers message you on WhatsApp and Instagram, ring you, pay by card and receive invoices. We connect all of that to Zoho or to your custom-built system, so every message, call and payment shows up on the customer's record without anyone copying it across by hand.
Zoho / your system
Messaging
WhatsApp, Telegram
Social
Facebook, Instagram
Telephony
Commerce
Shopify
Payments
maib
Documents and government
e-Factura, MSign, SMS
Data
migration
What we connect, and what happens in the system
| Category | What connects | What happens in the system |
|---|---|---|
| Messaging | A new message creates the contact or is added to the existing one. You reply from the customer record. | |
| Telegram | The same: the conversation sits on the customer record, next to the rest of the history. | |
| Social media | Facebook and Instagram | Leads from ad forms land in the CRM with their source. Direct messages reach the person handling that customer. |
| Telephony | Your provider or your IP phone system | The call appears on the customer record, with its length and outcome. A missed call creates a task. |
| Commerce | Shopify | An order in your shop creates the customer and the deal. Stock and order status are visible in the system. |
| Payments | maib, card payments | The customer pays online, and the payment is matched automatically to their invoice or order. |
| Documents and government | e-Factura | The invoice reaches the e-Factura system without being entered a second time. |
| E-signature (MSign) | The contract goes out for signature from the system, and the signed document comes back to the customer record. | |
| SMS | Appointment reminders, order confirmations and codes, sent automatically. | |
| Data | Migration | Data from Bitrix24, amoCRM, Excel or your old email ends up in the new system.Moving to Zoho |
On Zoho or on a custom‑built system
On Zoho
We connect the channels above to Zoho CRM, Zoho One or Zoho Desk. We use the official connectors where they exist and Deluge code where they don't. All of it goes into the Handover pack.
On a custom system
On custom-built ERPs and CRMs we connect the same channels and go further: accounting, production, stock, the online shop. Every connection is described in the specification before we write it.
Can't see your system on the list?
Tell us what you use. At the consultation we'll tell you whether it can be connected, and how.
Questions about integrations
Do integrations come with the Zoho subscription?
Some Zoho connectors are included in the subscription; others are paid separately to Zoho or to the channel provider (WhatsApp Business, for example, has its own charges). We tell you up front what recurring costs there will be on top of the project price.
Can I connect a single channel, without a full implementation?
Yes. An integration can be a separate project, with its own proposal.
What happens if a service changes its rules?
It happens, especially with social media. The support arrangement in your contract also covers fixing connections when a service changes its interface.
Do you integrate 1C too?
It depends on the 1C version and what you want to connect. Tell us at the consultation and we'll give you a specific answer.
Tell us which channels you want to connect.
After the consultation and analysis, you get a fixed-price proposal.
Monday to Friday, 09:00–18:00. We reply the same working day.