Delivery, payment and returns

1.1.Where. The licence is sent to the email address you gave at checkout, in the “Email (your licence goes here)” field, and to your customer account if you have one.

1.2.When. Within 5 working days of payment confirmation. For some versions the delivery time is agreed individually; in that case you will see it on the product page or in the quote before you pay.

1.3.What you receive. The activation details, depending on the product: a licence key, an electronic licence certificate, a serial number, or the transfer of the licence to your account with the manufacturer. With them: a download link for the installation kit, installation and activation instructions, the invoice and the licence documents.

1.4.Delivery cost. Electronic delivery is free of charge.

1.5.If your licence has not arrived. Check your spam folder. If the delivery time has passed and the licence is still missing, email contact@teamtasking.md with your order number or call +373 67 33 11 33.

1.6.Delivery starts with your consent. At checkout, consumers tick to agree that delivery of the licence may begin before the withdrawal period ends (see clause 9).

1.7.Licence documents. For perpetual Microsoft licences we send the proof-of-origin documents: where the licence comes from, the number and type of the licence agreement, and the previous owner's statement that the software has been uninstalled and that the licence is perpetual and fully paid. For other manufacturers, the manufacturer transfers the licence directly to your account, or you receive a transfer confirmation issued by the manufacturer.

1.8.Some proof-of-origin documents contain confidential details of the previous owner. In that case you receive them with those details redacted, and we make the full version available to an auditor on request.

1.9.Rights in the licence pass to you once the price has been paid in full.

2.1.Zoho subscriptions. Once payment is confirmed, we create the Zoho account or activate the plan in your existing account. You can follow activation in your customer account: “Creating the account” → “Waiting for domain verification” → “Waiting for DNS records” → “Waiting for MX records” → “Ready”.

2.2.For email, mail starts working once the domain is verified and the DNS records are in place. The website shows you exactly which records to add. If you give us access to your domain management, we set them up for you.

2.3.If a plan does not activate automatically, we contact you on the same working day to activate it.

2.4..md domains. Registration takes place once payment is confirmed, in the name of the registrant given in the order, under the rules of the .md registry.

3.1.Where. We deliver throughout the Municipality of Chișinău and the rest of the country, to the address given in the order, to your door. Collection in person is not available.

3.2.Delivery is included in the price. Delivery time for products in stock:

3.3.Delivery hours. In Chișinău: Monday to Friday, 10:00–19:00. Elsewhere in the country: Monday to Friday, 10:00–18:00. Saturday and Sunday: 10:00–16:00.

3.4.Products marked ‘To order’. You get the delivery time in the quote, before you pay. Delivery is included in the price.

3.5.How delivery works. The courier calls you 30–60 minutes before arriving, brings the hardware to the address given and carries it upstairs free of charge. Check with the courier that the product is undamaged. On handover you receive the delivery note and the warranty certificate.

3.6.Delivery does not include installing or connecting the hardware, removing or taking away old equipment, or training on how to use it. The courier may not charge you for carrying the hardware upstairs, unpacking, installing or connecting it. If you are asked to pay, refuse and let us know on +373 67 33 11 33.

3.7.What we ask of you: give the correct address, phone number and contact person; be at the address at the agreed time and answer your phone; make sure the vehicle can get as close as possible to the building and that the way to the room is clear. If access is not possible, the hardware is left at the nearest point it could be brought to.

3.8.On receipt, check the model, colour, contents and outer condition of the product. By signing the delivery note you confirm there is no visible external damage. Signing does not affect your rights regarding hidden defects.

3.9.Repeat delivery. If you are not at the address at the agreed time, we agree a new delivery date with you.

4.1.Bank card, Visa or Mastercard, on the secure maib page. Payment is confirmed immediately.

4.4.Recurring payments for subscriptions. With your consent, your card is saved with maib and renewals are charged automatically. You can turn off renewal in your customer account at any time.

4.5.All amounts are in Moldovan lei (MDL), including VAT.

5.1.Payment takes place on the Moldova Agroindbank (maib) page. You enter your card details only there; they do not pass through our website and we do not store them.

5.2.Payments are protected by 3-D Secure: your card issuer may ask you to confirm the payment with a code sent by SMS or in your banking app.

5.3.After payment, the confirmation page and email show the transaction details: order number, amount, date and authorisation code.

5.4.If a payment fails but the amount is held on your card, the bank releases it automatically.

6.1.We issue a tax invoice through the e-Factura system for every payment. We are registered for VAT.

6.2.Companies receive the invoice in the company's name, with the IDNO, registered address and VAT number entered at checkout. If you gave a separate invoicing email, we send the invoice there as well.

6.3.You can find your invoices in your customer account at any time. If you bought without an account, you can ask us for a copy.

If you want to cancel an order that has not yet been delivered, email contact@teamtasking.md as soon as possible with your order number. Consumers have the right of withdrawal described below. For business customers, cancellation requests are handled under the contract and the law.

8.1.If you are a consumer (buying as an individual, not for your professional activity), you have the right to withdraw from a contract concluded on the website within 14 days without giving a reason, under the Civil Code (distance contracts).

8.2.The 14 days run:

• for licences and other digital content supplied without a physical medium: from the date the contract is concluded;
• for subscriptions and other services: from the day after the contract is concluded;
• for hardware: from the day you, or a person you name (other than the courier), take physical possession of the product; if an order contains several products delivered separately, from the day you receive the last one.

8.3.How to withdraw. Before the period ends, send us a clear statement that you are withdrawing from the contract, by email to contact@teamtasking.md or by post to our registered address. You can use the form in clause 13, but you do not have to. You are within the deadline if you send your statement before the period ends.

8.4.We confirm receipt of your withdrawal statement by email.

8.5.Subscriptions. If you asked for your subscription to be activated before the withdrawal period ended and then withdraw, you pay for the part of the price corresponding to the period up to your withdrawal, calculated pro rata.

8.6.The right of withdrawal does not apply to business customers.

Under the Civil Code (distance contracts), the right of withdrawal does not apply to:

• licences and other digital content supplied without a physical medium (a licence key, activation details, installation files), if delivery began with your prior express consent and you acknowledged that you thereby lose your right of withdrawal. At checkout we ask for this consent with a separate checkbox, which is not ticked by default;
• sealed software (for example, on a physical medium), if it was unsealed after delivery;
• services fully performed with your prior express consent and your acknowledgement that you lose the right of withdrawal once the service is fully performed, such as registering an .md domain;
• hardware made to your specifications or clearly personalised for you.

10.1.Once you have told us you are withdrawing, return the hardware within 14 days to the address we give you in our confirmation.

10.2.You bear the direct cost of returning it.

10.3.Return the hardware complete, with the accessories and documents you received. You may handle it as you would in a shop, to establish its nature, characteristics and functioning. If the hardware has lost value because it was handled beyond what is needed for that, we may reduce the refund by the loss in value, as the law allows.

10.4.Exchanging a product that does not suit you. Separately from the right of withdrawal, under Law No. 105/2003 on consumer protection, within 14 days of receipt you can exchange hardware of satisfactory quality for a similar item if it does not suit you in shape, size, style or colour, or cannot be used for its intended purpose. Any price difference is recalculated. If no item is available for the exchange, you can return the hardware and get its price back.

10.5.Exchanges and returns are accepted if the product has not been used, has kept its consumer properties, is complete, has undamaged packaging and labels, and you have the document confirming payment.

11.1.We refund all amounts received for the product you withdrew from, without undue delay and no later than 14 days from the day we receive your withdrawal statement.

11.2.We refund using the same payment method you used; for card payments, to the same card. We do not charge any fee for the refund.

11.3.For hardware, we may withhold the refund until we receive the product back or you send us proof that you have sent it, whichever comes first.

11.4.How long the money takes to appear on your card also depends on your bank.

12.1.If a product does not match your order or its description (for example, a licence for a different edition from the one ordered, a key that does not activate for reasons outside your control, or faulty hardware), you have the rights provided by the Civil Code and Law No. 105/2003: bringing the product into conformity by replacement or repair, a price reduction or termination of the contract, as set out in the law.

12.2.Let us know at contact@teamtasking.md, with your order number and a description of the problem. For licences, also send the activation error message if you have it, and the documents you received on delivery.

12.3.Licences. If a licence cannot be installed or activated for reasons that lie with the licence supplied, we deliver another licence free of defects or refund its price. We send the new licence within 14 days of confirming the claim. The replaced licence may no longer be used, by you or by anyone you passed it on to.

12.4.Business customers must report a problem with a licence without undue delay and no later than 6 months after delivery. For consumers, the time limits set by law apply.

12.5.Hardware. The warranty period is set by the manufacturer and depends on the product category. You will find it on the product page and on the warranty certificate you receive on delivery. Check that the certificate has been filled in completely and correctly. The legal guarantee of conformity applies in addition to the commercial warranty; the commercial warranty does not limit consumers' statutory rights.

12.6.Defects in the first 14 days. If the hardware shows a defect within 14 days of receipt, hand it in for diagnosis. If a manufacturing defect is confirmed, we replace the product or refund its price. If the defect was caused by misuse, the product is not accepted for return or exchange.

12.7.Warranty repairs. Throughout the warranty period, repairs are carried out by the service centre named on the warranty certificate. You can also write to us at contact@teamtasking.md with your order number, a description of the problem and, if possible, a photo; we will tell you where to hand the hardware in.

12.8.The warranty covers defects that arise through no fault of the user. Warranty service may be refused, among other cases, if the hardware was used for purposes or in conditions other than those in the operating rules, for the replacement of consumables, or if devices not included in the delivered set were installed.

12.9.Rights relating to conformity also apply to business customers, under the Civil Code.

Complete and send this form only if you wish to withdraw from the contract. You can copy it into an email.

To: Team Tasking SRL, 46 Tineretului St, Chișinău MD-2091, contact@teamtasking.md
I hereby give notice that I withdraw from my contract for the sale of the following goods / the supply of the following services: ______________________
Order number: __________
Ordered on (date) / received on (date): __________
Name of consumer: __________
Address of consumer: __________
Signature of consumer (only if this form is sent on paper): __________
Date: __________