Terms and conditions

1.1.teamtasking.md is operated by Societatea cu Răspundere Limitată „Team Tasking” (“Team Tasking”, “we”, “us”), IDNO 1025600000415, registered at 46 Tineretului St, Chișinău MD-2091, Republic of Moldova.

1.2.You can reach us on +373 67 33 11 33 or at contact@teamtasking.md, Monday to Friday, 09:00–18:00. Our full company details are at the end of this document.

1.3.We are registered for VAT and issue tax invoices through the e-Factura system.

1.4.Team Tasking is an authorised Zoho partner (Partner ID PE7546355). We sell Zoho subscriptions in that capacity.

2.1.These terms apply to:

• your use of teamtasking.md, in every language version;
• orders placed on the website for software licences, Zoho subscriptions, .md domains and hardware;
• orders placed on the basis of a quote we have sent you, unless the quote says otherwise.

2.2.Zoho implementation projects, custom software and our other services are delivered under a separate contract signed with each client. For those, this document applies only to your use of the website and its forms.

2.3.If a clause in a signed contract or an accepted quote differs from this document, the contract or the quote applies.

2.4.This document complies with the law of the Republic of Moldova, in particular Civil Code No. 1107/2002, Law No. 284/2004 on electronic commerce, Law No. 105/2003 on consumer protection and Law No. 195/2024 on personal data protection. Nothing in it limits the rights that the law gives consumers.

• Customer: the individual or legal entity that places an order or requests a quote.
• Consumer: a customer who is an individual buying for purposes outside their trade, business or profession.
• Business customer: a customer buying on behalf of a company or for their professional activity (for example, a limited company, a sole trader or a lawyer).
• Software licence: the right to use a computer program within the limits set by the owner of the rights in that program.
• Perpetual licence: a licence with no expiry date for the version purchased.
• Subscription: the right to use a service (for example, Zoho Mail or Zoho CRM) for a paid period, monthly or annual.
• Digital content: data produced and supplied in digital form, such as a licence key, activation details or installation files, delivered without a physical medium.
• Hardware: physical goods (laptops, computers, monitors, servers, networking equipment, phones, peripherals) sold through the website.
• Customer account: your personal area on the website, where you can see your orders, invoices, subscriptions and licences.

4.1.The information on the website is for presentation purposes. We describe Zoho applications, licences and hardware carefully, but the exact features and terms of use are those set by the manufacturer on the date of purchase.

4.2.For information, each licence page shows until when the manufacturer provides updates and support for that version. Support status does not affect the validity of the licence (see clause 10.6).

4.3.The guides on the website are general information. They do not replace an analysis of your company's situation, nor legal or tax advice.

4.4.You may not use the website to send unlawful content, to attempt to access other people's accounts, to disrupt the website or to collect data from it automatically for any purpose other than indexing by search engines.

4.5.We may take the website offline temporarily for maintenance. Orders already paid for are delivered within the times set out in clause 9.

5.1.You can buy without an account. An account is required for subscriptions with recurring payment, and it keeps your orders, invoices and licences in one place.

5.2.You choose a password when you create your account. You are responsible for keeping it confidential and for anything done through your account. If you suspect someone else has used it, change your password and tell us straight away.

5.3.We may suspend an account used for fraud, for abusive payment disputes or in breach of these terms. We will tell you by email and explain why, unless the law prevents us from doing so.

5.4.You can ask us to close your account at any time by writing to contact@teamtasking.md. We continue to keep invoices and accounting records for the period required by law.

6.1.All prices are in Moldovan lei (MDL). By default, we show prices including VAT. The “incl. VAT / excl. VAT” switch changes only how prices are displayed; the amount you pay always includes VAT where it applies.

6.2.Zoho subscriptions are sold at Zoho's official prices plus VAT. We invoice them in MDL at the Moldindconbank (MICB) exchange rate on the day the invoice is issued. For that reason, the MDL amount of a renewal may differ from your previous payment.

6.3.Products without a displayed price have a “Request a quote” button. We send the quote within 4 working hours of receiving your complete request. The quote states the price, the delivery time and how long the quote remains valid.

6.4.The price that applies is the one displayed when you submit your order, or the one in the quote you accepted.

6.5.If a displayed price is obviously wrong because of an error (for example, a missing digit), we will tell you before delivery and offer you the correct price. You can accept it or cancel the order, in which case we refund everything you paid.

6.6.Hardware availability shown on the website is updated periodically. If an item you ordered is no longer available, we will tell you on the same working day and offer an equivalent product or a full refund.

7.1.To buy on the website:

1. choose a product and add it to your basket, or configure your subscription;
2. enter your billing and contact details; for companies, the company name or IDNO, the registered address and, where applicable, the VAT number;
3. check your order and the total, and tick to accept these terms;
4. pay on the secure maib payment page.

7.2.Before you pay, you can correct any details you have entered by going back to earlier steps or changing your basket.

7.3.The contract is formed when the bank confirms your payment. Straight afterwards we email you an order confirmation with the products, the price, your billing details and a link to this document.

7.4.For orders based on a quote, the contract is formed when you pay the invoice issued under that quote, or when the contract is signed if the quote requires a signed contract.

7.5.The contract is concluded in Romanian. This English version is provided for convenience; if the two versions differ, the Romanian version prevails. On request, we can also send you the text in Russian.

7.6.We keep a copy of every order. You can see your orders and invoices in your customer account; if you bought without an account, you can ask us for a copy at any time.

7.7.We may refuse an order if the billing details are clearly false, if the payment is declined or suspected of fraud, or if the product cannot lawfully be delivered to the country given. If we have already taken payment, we refund it in full to the same card.

8.1.You pay by Visa or Mastercard on the secure payment page of Moldova Agroindbank (maib). Details of payment methods and security are in the “Delivery, payment and returns” document.

8.2.You enter your card details only on the maib page. They do not pass through Team Tasking's servers and we do not store them.

8.3.For subscriptions, and with your consent, your card is saved with maib and each renewal is charged automatically at the start of the new period. See clause 11.

8.4.We issue a tax invoice through e-Factura for every payment. Companies receive the invoice in the company's name, with the details entered at checkout.

9.1.We deliver software licences by email and to your customer account within 5 working days of payment confirmation. For some versions the delivery time is agreed individually; in that case we tell you before you pay, on the product page or in the quote.

9.2.Zoho subscriptions are activated once payment is confirmed. For email services, full activation also depends on your domain's DNS records, which you set up yourself or we set up with your access.

9.3.We deliver hardware by courier throughout the Municipality of Chișinău and the rest of the country. Delivery is included in the price. Delivery times and handover rules are set out in the “Delivery, payment and returns” document.

9.4.Full delivery details are in the “Delivery, payment and returns” document, which forms part of these terms.

10.1.When you buy a licence, you buy the right to use the program, not the program itself. The rights in the program remain with the manufacturer.

10.2.Your use of the program is subject to the manufacturer's licence terms (for example, Microsoft's licence terms for the product concerned). Please comply with them, in particular the limits on the number of devices, users, cores or client access licences (CALs).

10.3.Each product page states the type of licence (perpetual or subscription), what it covers (one device, one user, one core, one CAL), the language and platform, what you receive on delivery and which documents come with the licence.

10.4.Perpetual licences are delivered with the documents listed on the product page. For perpetual Microsoft licences we hand over the proof-of-origin documents; for other manufacturers, the manufacturer transfers the licence to your account, or you receive a transfer confirmation issued by the manufacturer. Rights in the licence pass to you once the price has been paid in full.

10.5.Activation details are personal. Do not publish them or pass them to anyone other than the people installing the program on your behalf. We are not liable for use of the key by third parties to whom you gave it.

10.6.The end of the manufacturer's support for a version does not cancel the licence. The licence remains valid and you can keep using the program; the manufacturer simply stops releasing security updates and providing technical assistance for it. We show support status on the product page for information.

10.7.If a licence we delivered cannot be installed or activated for reasons that lie with the licence, tell us. We deliver another licence free of defects or refund its price, under the conformity rules in the “Delivery, payment and returns” document. The replaced licence is no longer used.

10.8.Installing and configuring the program are not included in the licence price unless the product page or the quote says otherwise.

10.9.If you pass the licence on to another person or company, uninstall the software from your devices and hand the licence documents over to the new holder.

10.10.How the software works, its bugs, its updates and its compatibility with particular hardware or other software are the manufacturer's responsibility. The licence price does not include technical support or updates from the manufacturer unless the product page says otherwise. This does not limit consumers' statutory rights.

11.1.Zoho services (for example, Zoho Mail, Zoho Workplace, Zoho CRM, Zoho One) are provided by Zoho Corporation. Their use is also governed by Zoho's terms, which you accept when the account is activated. Team Tasking is an authorised Zoho partner.

11.2.A subscription starts on the activation date and runs for the period paid: one month or one year. The plan and the number of users are those in your order.

11.3.Automatic renewal. If you chose recurring payment, the subscription renews automatically at the end of each period, for the same period, plan and number of users. The amount is charged to the card saved with maib. We email you the invoice after each charge.

11.4.Cancelling. You can turn off automatic renewal at any time, in your customer account or by writing to contact@teamtasking.md. The subscription stays active until the end of the period already paid and does not renew. Amounts paid for the current period are not refunded, except where the law provides otherwise (clause 14).

11.5.Changes. You can add users or move to a higher plan during the period; the difference is calculated pro rata and invoiced separately. Reducing the number of users or moving to a lower plan takes effect from the next renewal.

11.6.Failed payment. If a renewal cannot be charged, we let you know by email and try again. If payment is not made, the subscription is suspended under Zoho's rules.

11.7.Data in your Zoho account. The data you put into Zoho applications (messages, customers, documents) belongs to you. After a subscription ends, Zoho keeps it only for the period set out in its terms. We recommend exporting it before the subscription ends; we can help with the export.

11.8..md domains. We register the domain in the name of the customer given in the order, for the period paid, under the rules of the national .md registry. Renewal works in the same way as subscriptions (11.3–11.4). If a domain is not renewed, someone else may register it after it expires.

12.1.Each hardware page shows the main specifications, the price (or “Request a quote”), availability and the warranty period. Images may differ slightly from the product delivered, for example in colour or packaging.

12.2.When the parcel arrives, check it in the courier's presence. If the packaging is damaged or items are missing, note this on the delivery document and tell us the same day.

12.3.Hardware comes with the manufacturer's commercial warranty, for the period the manufacturer sets for the product category, shown on the product page and on the warranty certificate. The legal guarantee of conformity under the Civil Code and Law No. 105/2003 also applies. The commercial warranty does not limit your rights under the law.

12.4.Warranty repairs are carried out by the service centre named on the warranty certificate. You can also email contact@teamtasking.md with your order number, a description of the problem and, if possible, a photo; we will tell you where to hand the hardware in. The full rules, including the cases where the warranty does not apply, are in the “Delivery, payment and returns” document.

13.1.Zoho implementation, optimisation, data migration, integrations and custom software are delivered on the basis of a quote and a separate contract. The price, timelines, deliverables, form of support and the arrangements for source code are set in the contract.

13.2.The initial consultation is free. Booking it on the website does not create a payment obligation for either party.

13.3.We use the information you give us in forms or during a consultation only to reply to you and to prepare a quote.

14.1.Consumers have the right to withdraw from a contract concluded on the website within 14 days without giving a reason, under the Civil Code (distance contracts). The period, how to withdraw, its effects and the exceptions are set out in full in the “Delivery, payment and returns” document.

14.2.In short, the right of withdrawal does not apply to:

• licences and other digital content supplied without a physical medium, if delivery began with your express consent and you acknowledged that you thereby lose the right of withdrawal;
• sealed software, if you unsealed it after delivery;
• services fully performed with your prior express consent, such as registering a domain.

14.3.The right of withdrawal belongs to consumers. Business customers do not have it by law; the rules on conformity and warranty apply to them.

14.4.We do not offer any return rights beyond those provided by law.

14.5.For hardware, consumers also have the right to exchange, within 14 days, a product of satisfactory quality that does not suit them, under Law No. 105/2003. The conditions are in the “Delivery, payment and returns” document.

15.1.The text, graphics, the Team Tasking logo (including the butterfly), illustrations and website code belong to us or are used by us under licence. You may not copy, modify or use them commercially without our written consent. You may quote short extracts with a credit and a link to the page quoted.

15.2.Zoho, Microsoft, Windows, Office, Autodesk, Adobe, VMware and other product names are trade marks of their owners. We use them to identify the products we sell or work with. Their use does not mean the owners endorse or guarantee our sales, except for the partnerships we state expressly.

16.1.We are liable for delivering the products you ordered, within the times and on the terms set out in this document and in the law.

16.2.We are not liable for:

• the features, faults or availability of programs and services supplied by manufacturers (Microsoft, Zoho and others), beyond the obligations the law places on us as the seller;
• use of licences outside the manufacturer's licence terms;
• delays caused by incorrect order details, lack of access to the domain or DNS, or other circumstances on the customer's side;
• short interruptions to the website.

16.3.Towards business customers, our liability for an order is limited to the value of that order and does not cover loss of profit or other indirect loss, to the extent the law allows.

16.4.The limitations in this clause do not apply in cases of intent or gross negligence and do not restrict consumers' statutory rights.

17.1.Neither party is liable for failing to perform its obligations because of force majeure: an external, unforeseeable and unavoidable event, such as a natural disaster, action by the authorities, or a widespread power or internet outage.

17.2.The affected party informs the other as soon as possible. If the event lasts more than 30 days, either party may cancel the unperformed order, and amounts paid for undelivered products are refunded.

We process the data you give us when ordering, in your account and in forms under Law No. 195/2024 and, for people in the European Union, under the GDPR. Full details are in the Privacy policy. Cookies are described in the Cookie policy.

19.1.We may update this document, for example when the law changes or we add products. The date of the latest update appears below the title.

19.2.Each order is governed by the version in force on the date it was placed. For active subscriptions, we email you about any change that affects you before the next renewal, within a reasonable period as provided by law. If you do not agree, you can turn off renewal (clause 11.4).

20.1.This document and the contracts concluded on the website are governed by the law of the Republic of Moldova.

20.2.You can send complaints to contact@teamtasking.md or to our registered address. We confirm receipt on the same working day and send a reasoned reply within 14 days.

20.3.We try to settle any disagreement amicably. Consumers may also contact the Agency for Consumer Protection and Market Surveillance (apcsp.gov.md).

20.4.Disputes that cannot be settled amicably are heard by the competent courts of the Republic of Moldova. For business customers, the competent court is the one for Team Tasking's registered office, unless the law provides otherwise. Consumers may also bring proceedings in the court for their place of residence, as the law allows.

20.5.If any clause of this document becomes invalid, the remaining clauses stay in force.

For any question about these terms: contact@teamtasking.md, +373 67 33 11 33, Monday to Friday, 09:00–18:00.