Skip to content
Basket (0)Book a consultationConsultation

How to choose a CRM for a company in Moldova.

A CRM keeps customers, deals and tasks in one place, so a customer's history stays with the company when a salesperson leaves. Below are the real options for a company in Moldova: Zoho CRM, Bitrix24, amoCRM, 1C with CRM modules and a custom CRM, with the situations where each one makes sense, including the ones where another system is a better fit than Zoho.

Book a consultationSee subscription prices

When you need a CRM (and when you don't)

You need one if:

  • Several people talk to the same customers and need to know what the others promised.
  • Enquiries get lost between the phone, the website, Instagram and WhatsApp.
  • You want to see deals by stage without asking someone for an Excel report.
  • You want a customer's history to stay with the company when a salesperson leaves.

You don't need one yet if:

  • You have two people in sales and don't want to change how you work. A well-built spreadsheet will do.
  • You only want somewhere to keep contacts. Zoho CRM has a free edition for up to three users that you can start on your own.

What matters more than the system

  1. The process is clear before anything is configured.

    Who can close a deal? When does a lead become a client? Who calls the client who has not paid? If the answers are not written down, no system will invent them.

  2. The data is cleaned before import.

    Three Excel files with the same clients spelled differently become three separate clients in the CRM.

  3. The team sees something in it for them,

    not only for the director. If a salesperson has to fill in 20 fields and gets nothing back, they will go back to Excel.

The real options

Each system has situations where it is the right choice. We say so in consultations too, including when another system is a better fit than Zoho.

SystemHow you payWhen it makes sense
Zoho CRMPer user per month; annual billing costs less. There is a free edition for up to three users.Your sales process has rules, sales is one part of the company, and you want sales, email, invoicing and support on one account.
Bitrix24Per plan: a fixed monthly price for the whole account, with a maximum number of users. There is also a free plan with limited features.Your main problem is team communication, the whole team works in the system, or you need your own server.
amoCRMPrices are on the provider's side.Your team already works well in it and has no problem another system would solve.
1C with CRM modulesPrices are on the provider's side.The company already works in 1C and wants to stay on it.
Custom CRMA project with its own proposal, after the consultation. Source code or a licence to use it with hosting is agreed in the contract.Your rules won't fit an off-the-shelf CRM: bookings by specialist, room and equipment, case files with deadlines, a client portal.

Zoho CRM

  • Your sales process has rules: a quote does not go out without an approved price, a deal cannot be closed without a signed contract attached.
  • Sales is one part of the company, not all of it, and you want to pay only for the people who sell.
  • You want sales, email, invoicing and support on one account, working from the same customer data. That is Zoho One.
  • You need special logic that no setting covers. Deluge runs inside the account, with no separate server.
  • You want connections to the tools you already use: telephony, WhatsApp, Telegram, Meta, Shopify.

Zoho CRM

Bitrix24

  • Your main problem is team communication, not sales. You need chat, tasks and projects in one place; the CRM is secondary.
  • The whole team works in the system, and your headcount fits comfortably into a Bitrix24 plan.
  • You need your own server for internal or contractual reasons, and you have someone to run it.
  • Your team already works well in Bitrix24 and has no problem that Zoho would solve. Migrating without a reason costs time and patience.

Zoho CRM vs Bitrix24: which to choose in 2026

amoCRM

If your team already works well in amoCRM, we won't move it without a reason. If the system no longer keeps up with your process, we move the contacts, companies, deals from every pipeline, notes and tasks into Zoho.

Moving from amoCRM

1C with CRM modules

Whether 1C can be connected to a CRM depends on the 1C version and what you want to connect. Tell us at the consultation and we'll give you a specific answer.

Custom CRM

An off-the-shelf CRM, Zoho CRM included, covers the sales process of most companies. We build a custom CRM when your rules won't fit without workarounds.

  • You tried a CRM, but the team stayed in Excel, because that's where the company's rules live.
  • You book clients by specialist, room and equipment at once.
  • Every client has a file with documents and deadlines, and your current CRM only sees a deal.
  • You want customers to check their own bookings, orders or documents.

Custom CRM

Zoho or custom?

If you sell through a typical process, Zoho CRM does that on a subscription: there's no need to build a system from scratch. When the process is very specific or tied to production, we build custom modules, next to Zoho or on their own.

How much it costs

Zoho subscriptions have official prices. Implementation gets its own fixed-price proposal, which you receive after the consultation and analysis.

Monthly · Annual
Show prices
Plan
Zoho CRM prices, per user per month
StandardProfessionalEnterprise
Who it's forTeams starting out with a CRMSales teams with rules and catalogue-based quotesSeveral teams, branches or regions
Price / user / month533 MDL/ user / monthincl. VAT · billed annually853 MDL/ user / monthincl. VAT · billed annually1,493 MDL/ user / monthincl. VAT · billed annually
Set upSet upSet up

These are Zoho's official prices, converted to MDL at the MICB rate on the invoice date.

Bitrix24 prices are on the Bitrix24 website or from its partners. Compare the cost over 12 months for the number of people who will really use it, not the headline price.

All Zoho subscriptions

Read next

Which process do we start with?

After the consultation and analysis, you get a fixed-price proposal.

Book a consultationCall: +373 67 33 11 33

Monday to Friday, 09:00–18:00. We reply the same working day.